At Lucky Block Casino, we are fully committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website and use our services.
We strictly follow GDPR (General Data Protection Regulation) standards, as we highly value the privacy of our players in Germany and across Europe.
1. Who We Are
Lucky Block Casino is a cryptocurrency online casino platform. This Privacy Policy applies to all users of our website and services.
2. Information We Collect
We collect the following types of information:
Personal Information you provide:
- Email address
- Username and password
- Cryptocurrency wallet addresses
- Communication with our support team
Automatically collected information:
- IP address
- Device type, browser version, and operating system
- Location data (country level only)
- Pages visited and time spent on our site
- Referral source
Gaming and Transaction Data:
- Deposit and withdrawal history
- Game play activity
- Bonus usage and wagering data
We do not collect sensitive data such as your full name, home address, or bank details unless required for specific verification (KYC) purposes.
3. How We Use Your Information
We use your data for the following legitimate purposes:
- To create and manage your gaming account
- To process deposits and withdrawals
- To provide customer support
- To offer and manage bonuses and promotions
- To improve our website and player experience
- To comply with legal and regulatory obligations
- To prevent fraud, money laundering, and problem gambling
- To send important account notifications (transaction confirmations, security alerts)
4. Legal Basis for Processing (GDPR)
We process your data based on:
- Performance of our contract with you
- Your consent (where applicable)
- Legitimate business interests
- Compliance with legal obligations
5. Sharing of Your Information
We may share your data only in these limited cases:
- With trusted service providers (payment processors, game providers, analytics tools)
- With regulatory authorities when legally required
- With professional advisors (legal, accounting) under strict confidentiality
We never sell your personal data to third parties for marketing purposes.
6. Cookies and Tracking Technologies
Lucky Block Casino uses cookies to:
- Keep you logged in
- Remember your language and preferences
- Analyze website traffic and improve user experience
- Deliver personalized content and promotions
You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect your gaming experience.
7. Data Security
We use industry-standard security measures to protect your data, including:
- SSL encryption
- Advanced firewall systems
- Regular security audits
- Strict internal access controls
Despite these measures, no system is 100% secure. We encourage you to use strong, unique passwords and enable 2FA where available.
8. Your Rights (GDPR)
As a player in Germany or the EU, you have the following rights:
- Right to access your personal data
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
To exercise any of these rights, please contact us via live chat or email.
9. Data Retention
We keep your personal data only as long as necessary for the purposes described above or as required by law. After account closure, we retain certain data for legal compliance and fraud prevention.
10. International Data Transfers
Some of our service providers are located outside the EU. In such cases, we ensure appropriate safeguards (standard contractual clauses) are in place to protect your data.
11. Children’s Privacy
Lucky Block Casino is strictly for persons 18 years and older. We do not knowingly collect data from children under 18. If we discover such data, we will delete it immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. We will notify you of significant changes via email or a prominent notice on our website.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact our Data Protection team:
- Live Chat (24/7)
- Email: support@luckyblockcasino.com